FAQs

Turnaround runs from the time we receive an order that is fully ready to process until the shirts ship. If payment or required information is missing, or information conflicts, the clock does not start until all issues are resolved. An approved school purchase order counts as payment for order processing. If card payment is not received by the next business day, it could cause a delay. Proof approval received after the deadline listed on the proof can also cause a delay. Allow additional time for mailing your packet to us and outbound shipping. Check the current turnaround notice before planning your date.

Processing times vary based on the time of year. We are very busy from mid-September through December and from mid-March through early June. In Fall and Spring, it is normal to have a 4-week processing time. August, early Sept, January, February, and early March have much shorter processing times. Please plan early for graduation shirts. The website frequently updates our current turnaround time as needed.

Use UPS, FedEx or USPS Priority Mail with tracking. First-class mail is not recommended: orders can take weeks to arrive, even from neighboring states. Keep a copy of your paperwork and use the tracking number to confirm delivery.

Use your mailing tracking number to confirm arrival. We cash checks and send Square card-payment links when orders arrive. Purchase-order orders do not receive a separate receipt notification. We will contact you if something needs attention; otherwise, the next message is your layout proof for approval.

Beginning in March, we will likely need 3-4 weeks for processing—from the time we receive your order. Plan accordingly for spring orders—Please order early. A rush fee will apply for any order that needs to ship within 10 business days.

Yes. Orders can be prioritized to have turnaround times no longer than 10 business days for $125 per order when this option is selected and paid on the order form. This price also includes 2nd day air shipping. If you need your order in May, it is suggested to send it no later than March 31st. It is highly likely a rush fee will be necessary for any orders sent in April or May for orders needed mid-May through early June. Check that your order is complete before mailing. Delays caused by artwork issues, payment, requested changes or proof approval are additional to the 10-business-day turnaround.

A business day is any day we are scheduled to be open. Generally, this is Monday-Friday. We are closed some federally observed holidays and select other dates throughout the year. Our hours can be found here: https://www.aplusimages.com/contact-us/

Please contact us to ask whether our production schedule can accommodate a late rush request. If accepted, the fee is $200 per class and must be paid immediately by credit card. Checks and purchase orders cannot be used for this late rush payment.

Rush fees cover the additional scheduling, overtime and expedited shipping required to prioritize an order. Ordering early gives your class more flexibility and helps avoid rush charges.

Use UPS, FedEx or USPS Priority Mail with tracking. First-class mail is not recommended: orders can take weeks to arrive, even from neighboring states. Keep a copy of your paperwork and use the tracking number to confirm delivery.

Please use the marker specified for your shirt option. Pencil lines are usually too thin or light to reproduce well, and eraser marks or smudges can appear on the shirt.

For single-ink drawings, use a fresh black Sharpie Fine Point marker. Make lines at least as thick as the face oval on the template. Dried-out markers create faded lines that may also look faded on the shirt.

Larger drawings are reduced for printing, making thin lines even thinner. Use substantial lines at least as thick as the template oval. Despite its name, a Sharpie Fine Point marker is suitable for the single-ink option.

For full-color drawings, use fresh Crayola Conical Tip Classic Markers and make lines at least as thick as the template oval. Avoid pastel and neon colors because they do not reproduce well. Read the instructions for your selected full-color option before starting.

The printed shirts look very similar to the drawings on paper, but some slight differences may be noticed. Look at our sample shirts page to see an example of a full color Classroom Faces T-Shirt.

This is hard to explain since every order is unique, but we’ll try. For the majority of layouts, the drawing will look very similar to how the drawings are. The less detailed the drawing is and the fewer drawings there are on the shirt, the more accurate it will look. If the drawings have extreme detail (thin lines very close together), and/or the are a lot of drawings on the shirt (generally more than 30), when the drawings shrink, the gaps between lines shrink. When you convert the drawings into screen printing art, some of these gaps may fill in. The happens more often when using light colored inks on dark colored shirts vs. dark color inks on light colored shirts because more ink gets put onto the shirt. You should not expect identical print quality between the proof on a laser printer or high resolution monitor vs the actual screen-printed shirt.

Please draw directly in marker rather than outlining in pencil. Any pencil lines not covered exactly can appear on the shirt as doubled features or visible smudges.

Use one template size for every drawing in the class so the drawings work together in the finished layout.

Handprints or thumbprints are an alternative for groups that find portraits difficult. See the handprint guide and examples. Each handprint or footprint belongs on its own separate blank white sheet.

Use a separate blank white sheet for each handprint or footprint, with only one print per sheet. Write the child’s name below the print and keep it proportionate so it remains readable when reduced. For single-ink shirts, use black finger paint and a black marker for the name. Make a firm, dark print. For full-color shirts on white, follow the full-color instructions. See handprint examples and directions.

Possibly, but not likely. The size of the layout depends on how many drawings are on the shirt, along with the smallest shirt size in the order. Except for very small classes (<12 drawings), we will likely shrink the drawings.

Anything you want! Most teachers include some of the following: School name, teacher name, grade level, school year, class nickname. See our “samples” link for ideas.

Choose the wording that matters most to your class. There is no fixed wording limit, but extra text reduces the room for drawings and can become very small. Our graphics team determines the layout for your design.

Absolutely! Almost all orders include pictures of the teacher and teacher assistant. Some include the principal and other school personnel. It is your class shirt—Do what you want!

We have done faculty and grade level shirts with 90 faces and still had room for more. Drawing sizes must be reduced more than normal. The size partially depends on the number of drawings and smallest shirt size ordered. We can print up to 10.5 × 10.5 inches designs.

Our designers arrange drawings to fit their shapes and keep the layout balanced, usually with teachers at the top and students below. A specific arrangement can require smaller drawings. If you need a particular order, include a drawn mock layout showing the positions, including teacher placement. Stacking drawings in order is not a substitute for a mock layout. Artwork charges apply to rearrangements requested after the proof is sent.

It may be possible. We will need high quality, black and white artwork (no halftones). If you would like to do this, please email us a copy of the design and then give us a call to discuss it. Copyrighted logos or artwork cannot be used (other than your own school/organization.)

Some teachers have told us they draw a big template on the blackboard and make a sample drawing—showing things not to do as well as a correct drawing. Some teachers even have a couple of students come up and draw on the blackboard. This probably works better than pointing at a small sheet of paper.

It is possible; however, the ink color must be the same on all shirts. A few classes have chosen heliconia for girls, royal blue for boys, and used white ink for all of the shirts. Please be sure to submit one order form for each shirt color you plan to use for each class/order and staple them together. Please refer to the Shirt and Ink Color Compatibility Chart on our site.

No. Each class can choose its own shirt and ink color combination. Keep each class’s forms and artwork clearly identified.

The current pricing is the same whether a school submits one class order or several. See pricing and minimums for your quantities.

Yes you can, as long as you follow these directions (if you don’t, we’ll ask you to submit new order forms): You need 3 orders forms: 1 for the AM class, one for the PM class, one for both. On the AM class, only order the shirts that have this on the front. On the PM class, only order the shirts that have this on the front. For the 3rd form, order the shirts that have both a front and a back. At the top of the form where you would normally put text on top, put “AM on front, PM on back.” On the 3rd form, add $3 for shirts with dark ink, $4 for white or yellow ink to the costs of the other shirts in your order. Full color prints are $4 for the back side. In the event you need to pay for rush service for an order like this, this is considered 2 classes (2 fees), even though there are 3 order forms.

We use Gildan shirts and are transitioning from the 2000 Ultra Cotton series to the 5000 Heavy Cotton series as colors change. Some orders may contain both styles. The 5000 fabric is 0.7 ounces per square yard lighter than the 2000 fabric; the shirt colors remain the same. See shirt colors and current availability information.

The layout work and screen setup are included in the shirt price. The usual minimum is 15 shirts; fewer than 15 paid shirts incur a $35 artwork charge. See the minimum-order table for larger numbers of drawings.

More drawings require more time to prepare the layout, so higher drawing counts have higher minimum shirt quantities. The pricing table explains the thresholds and rounding examples.

Included shipping covers the continental US. Alaska, Hawaii and international shipments have additional charges based on actual costs. Ask for an estimate before ordering outside the continental US.

Full color shirt designs are only available on white shirts so any color marker can be used when making the drawing and will show up on the shirt. If you chose a royal blue shirt and a student’s drawing had royal blue marker in it, it would get lost in the design.

Yes! We use the 480 and Hybrid series inks from One Stroke Inks. Inks are made in the USA, 3rd party tested, and fully CPSIA compliant. More information can be found here.

Many preschools and kindergartens with small classes combine the classes and make one shirt with all the faces.

Yes. Fewer than 15 paid shirts incur a $35 artwork charge, and promotions including the free teacher shirt are not available. Offering shirts to parents or ordering extras may help your group reach 15. Compare the totals before choosing.

Yes, many parents buy shirts. Make sure you offer the parents a chance to get a shirt. Parents love having a shirt with a drawing done by their child.

Yes, Classroom Faces® can be used by sports teams, Cub Scouts, Brownies, clubs, family reunions, Kiwanis clubs, etc.

There is no age limit. We have done Classroom Faces™ shirts for High School AP calculus classes and Family Reunions.

Effective July 1, 2019, all orders of 15 or more paid shirts are eligible for a Free Teacher Shirt! No promo code is needed to take advantage of this offer. Because no promo code is needed, other promo codes may be combined with this offer when available! To order your free teacher shirt, add your size to the counts on the left side of the order form, but don’t add that number to the totals on the right side of the order form. In a nutshell, pay for one less shirt than you need. See this example for details. NOTICE: The free teacher shirt offer must be claimed when the order is submitted. It cannot be claimed after we receive the order. Reading our instructions is important!

You may pay by personal check, school/PTA check, credit/debit card or an approved school purchase order. Include the check or approved copy of the purchase order with your mailed order. An approved school purchase order counts as payment for order processing, so artwork, printing and shipping may proceed before the invoice is paid, provided the order is otherwise ready. For card payments, we email a Square payment link; if payment is not received by the next business day, it could cause a delay. Do not mail card details.

Please combine class payments through the adult coordinator or school. We do not accept individual parent checks.

From time to time we offer specials on our website, blog, Facebook page, Instagram page, and via promotions with other social media accounts. Putting a valid “promo code” on the order form ensures that you will receive the correct special. No promo code is needed for the free teacher shirt offer. Only one free teacher shirt per order is permitted. Look for promo codes on social media and your favorite teacher influencers in off-peak periods.

We accept checks, money orders, approved school purchase orders and credit/debit cards. Include check, money-order payment or the approved purchase order with your mailed order. An approved school purchase order satisfies the payment requirement for order processing; we do not hold artwork, printing or shipping solely while its invoice remains unpaid. For card payments, we email a Square payment link. If card payment is not received by the next business day, it could cause a delay. Missing payment or unresolved order information prevents the turnaround clock from starting.

Card payments use an emailed Square payment link. Please do not write card details on the order form or send them by email. This keeps payment details with the payment service rather than on mailed paperwork.

Only personal orders from Indiana pay 7% sales tax. All tax-exempt school orders MUST include a copy of an ST-105 tax exemption form. School orders that are taking advantage of their tax-exempt status must pay for their order with a form of payment that comes from the school. Example: A room mom organizing a Classroom Faces order in Indiana cannot use a school’s tax-exempt form and pay for the order with a personal credit card or check.

Yes. Keep a copy of your completed order form and mailing tracking number. Your copy makes it easier to answer questions or check details if something needs attention.

Have your accounting department email info@classroomfaces.com for a copy of our EIN. A+ Images is incorporated, so there is never a need to send us a 1099 form for tax purposes.

We are an Indianapolis, IN based garment decorator. We serve several niche markets by offering a variety of garments with our own designs and can also customize designs with school names. “Classroom Faces®” is the name we have given to these specialized class shirts. You can view our custom teacher/staff/school shirts by visiting www.aplusimages.com/custom-school-and-teacher-shirts/.

We use the adult contact email for order questions, your layout proof and shipping tracking information. Please check it regularly while your order is in progress. We do not sell personal information or share customer lists with other businesses; see our Privacy Policy.

The proof lets you check spelling, class wording and whether every child is included before printing. Review it carefully and request changes before approving. Changes may involve an artwork fee. See the Terms & Conditions for responsibility for approved proofs.

Your printing is scheduled when the proof is sent. If approval is not received within the requested time, the order leaves that schedule and is rescheduled after approval arrives. This can add a week or more before shipment; prompt review helps protect your planned timing.

Yes! We have purchased new printing equipment and as a result we can now offer reprint shirts for only $18 (add $3 for 2XL+) each shipped! For all reorders under 12 shirts, we can offer shirts using direct-to-garment digital printing. Most ink colors will come close to matching the original screen print ink color. Metallic Silver, Metallic Gold, and Fluorescent Green inks cannot be reproduced digitally. Metallic Silver will be printed as grey, Metallic Gold will be printed as Vegas Gold, and Fluorescent Green will be printed as a bright Lime Green. Full color reprints will look identical, as they were printed digitally initially. Reorders over 12 shirts will be printed using the same inks as the original order. If you want to change the layout, artwork charges will apply.

Cancellation fees cover the work and costs already incurred for your order. Request cancellation by email only. There is no fee before we receive the order; the fee is $25 per order/class after receipt but before artwork begins, or $60 once artwork begins. After printing, cancellation refunds are not available. If an eligible canceled order has already been paid, the remaining balance after the applicable cancellation fee is issued as credit toward a future order. See the Terms & Conditions for the full policy.

We do not issue cash or payment refunds. If an eligible canceled order has already been paid, we issue credit toward a future order after deducting the applicable cancellation fee. Overpayments are also issued as future-order credit. We do not issue refunds or credits for differences in promotional pricing. Check your quantities and totals before submitting your order. See the cancellation policy for fees and timing.